Claims center

We’re here to help.

Find everything you need for a seamless claims process.

Auto claims

If your vehicle is damaged and you need to file a claim, our unique claims services will simplify the process, getting you back on the road in no time.

Door to Door valet claim service^® We’ll pick up your car, take it to the Door-to-Door shop of your choice and bring it back when it’s done. Have rental coverage? We’ll even coordinate a rental car.
100% guaranteed repair program Get repairs from one of our registered referral shops, and we’ll guarantee the work for as long as you own your car. Repair Shop finder
CarPics^® photo appraisals Eliminate the need to schedule a claims inspection and get your estimate within hours. You may even get paid that same day.^* See how.
Crashbusters^® mobile claim service A representative will meet you to appraise the damage at a time and place that’s convenient for you. In many cases, you’ll get a check on the spot.^*

Claims process made easy

Car accidents are stressful. With Plymouth Rock, it doesn’t have to be that way. Here’s what to expect if you need to report a personal auto claim or commercial auto claim.

What is Personal Injury Protection (PIP)?
Personal Injury Protection coverage is typically referred to as PIP or no-fault coverage. In the unfortunate event you are injured in an automobile accident, PIP provides coverage for payment of your medical bills (and some other medical-related expenses) that you incur as the result of an auto-related injury.

Motorcycle claims

Claims services

If your bike is damaged and you need to report a claim, our industry-leading claims services will help save you time and keep your sanity.

100% guaranteed repair program
Get repairs from one of our registered referral shops, and we’ll guarantee the work for as long as you own your bike.
Photo appraisals
Eliminate the need to schedule a claims inspection and get your estimate within hours. You may even get paid that same day.^* Learn more.
Crashbusters^® mobile claim service
A representative will meet you to appraise the damage at a time and place that’s convenient for you. In many cases, you’ll get a check on the spot.

Painless claims process

Dealing with damage to your bike can be a stressful experience — working with your insurance company shouldn’t be. Read more about reporting a motorcycle claim.

Home claims

Home, condo & renters claims

In the event of damage to your home, first make sure your family is safe. Then, report your claim to us and, if possible, make sure your property is secure from further damage. Here’s what to expect.

If your home is damaged

Please report your claim as soon as possible. Your policy requires that you complete any necessary and reasonable repairs to prevent further damage. However, repairs made beyond that, before we inspect the damage, could complicate the claims process.

If your home is unlivable

Coverages vary, but most policies provide coverage for additional living expenses when your home is uninhabitable due to a covered loss. Be sure to save all receipts for any expenses after a loss.

Claim support

FAQs

To manage your payment preference for an eligible claim, log in to Manage Your Policy or create a new account.

Direct deposit – Your Bank Account
Provide your bank account and routing information, and you’ll receive payment in about 2-5 business days.

Zelle – Fastest Payment Method Zelle is a mobile payment app that’s simple to use. Receive money directly into your bank account in minutes.^**

Paper or eCheck – U.S. Postal Service or Electronic Delivery
A check will be mailed to the primary address on your account and will arrive in about 7-10 business days or an eCheck will be emailed to the primary email address on your account with easy-to-follow instructions for print and deposit.

^*Certain restrictions apply.↩

^**To receive a Zelle payment on an eligible claim, you must have a bank account in the U.S. and a Zelle account. Transactions typically occur within minutes for registered users.↩