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CLAIMS CENTER

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Find everything you need for a seamless claims process.

Auto Claims

If your vehicle is damaged and you need to file a claim, our unique claims services will simplify the process, getting you back on the road in no time.

  • DOOR TO DOOR VALET CLAIM SERVICE®
    We’ll pick up your car, take it to the Door-to-Door shop of your choice and bring it back when it’s done. Have rental coverage? We’ll even coordinate a rental car.
  • 100% GUARANTEED REPAIR PROGRAM
    Get repairs from one of our registered referral shops, and we’ll guarantee the work for as long as you own your car.
    Repair Shop Finder
     
  • CARPICS® PHOTO APPRAISALS
    Eliminate the need to schedule a claims inspection and get your estimate within hours. You may even get paid that same day.* See how.
  • CRASHBUSTERS® MOBILE CLAIM SERVICE
    A representative will meet you to appraise the damage at a time and place that’s convenient for you. In many cases, you’ll get a check on the spot.*
Car accidents are stressful. With Plymouth Rock, it doesn’t have to be that way. Here’s what to expect if you need to report a personal auto claim or commercial auto claim.

What Is Personal Injury Protection (PIP)?
Personal Injury Protection coverage is typically referred to as PIP or no-fault coverage. In the unfortunate event you are injured in an automobile accident, PIP provides coverage for payment of your medical bills (and some other medical-related expenses) that you incur as the result of an auto-related injury.

Learn more
Home Claims
In the event of damage to your home, first make sure your family is safe. Then, report your claim to us and, if possible, make sure your property is secure from further damage. Here’s what to expect.
Please report your claim as soon as possible. Your policy requires that you complete any necessary and reasonable repairs to prevent further damage. However, repairs made beyond that, before we inspect the damage, could complicate the claims process.

Coverages vary, but most policies provide coverage for additional living expenses when your home is uninhabitable due to a covered loss. Be sure to save all receipts for any expenses after a loss.

Motorcycle Claims

If your bike is damaged and you need to report a claim, our industry-leading claims services will help save you time and keep your sanity.
  • 100% GUARANTEED REPAIR PROGRAM Get repairs from one of our registered referral shops, and we’ll guarantee the work for as long as you own your bike.
  • PHOTO APPRAISALS Eliminate the need to schedule a claims inspection and get your estimate within hours. You may even get paid that same day.* Learn more.
  • CRASHBUSTERS® MOBILE CLAIM SERVICE A representative will meet you to appraise the damage at a time and place that’s convenient for you. In many cases, you’ll get a check on the spot.
Dealing with damage to your bike can be a stressful experience — working with your insurance company shouldn’t be. Read more about reporting a motorcycle claim.

Claim Support

Report a Claim
Claim Forms
Repair Shop Finder
FAQs
Your Account
To manage your payment preference for an eligible claim, log in to Manage Your Policy or create a new account.

DIRECT DEPOSIT – Your Bank Account
Provide your bank account and routing information, and you’ll receive payment in about 2-5 business days.

ZELLE – Fastest Payment Method
Zelle is a mobile payment app that’s simple to use. Receive money directly into your bank account in minutes.**

PAPER CHECK – U.S. Postal Service
A check will be mailed to the primary address on your account and will arrive in about 7-10 business days.

* Certain restrictions apply.

** To receive a Zelle payment on an eligible claim, you must have a bank account in the U.S. and a Zelle account. Transactions typically occur within minutes for registered users.

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Plymouth Rock Assurance® and Plymouth Rock® are brand names and service marks used by separate underwriting, managed insurance, and management companies that offer property and casualty insurance in multiple states pursuant to licensing arrangements. In CT, insurance is underwritten by Plymouth Rock Assurance Corporation, Palisades Insurance Company, and Plymouth Rock Home Assurance Corporation. In MA, insurance is underwritten by Plymouth Rock Assurance Corporation, Pilgrim Insurance Company, Plymouth Rock Home Assurance Corporation, Bunker Hill Insurance Casualty Company, Bunker Hill Preferred Insurance Company, Bunker Hill Property Insurance Company, and Bunker Hill Insurance Company. In NH, insurance is underwritten by Mt. Washington Assurance Corporation. In NJ, insurance is underwritten by Palisades Safety and Insurance Association, Palisades Insurance Company, High Point Property and Casualty Insurance Company, High Point Safety and Insurance Company, High Point Preferred Insurance Company, Teachers Auto Insurance Company of New Jersey, Twin Lights Insurance Company, Rider Insurance Company, and Palisades Property and Casualty Insurance Company. In NY, insurance is underwritten by Plymouth Rock Assurance Preferred Corporation, Plymouth Rock Assurance Corporation of New York, Palisades Insurance Company, and Palisades Property and Casualty Insurance Company. In PA, insurance is underwritten by Plymouth Rock Assurance Preferred Corporation, Palisades Insurance Company, High Point Preferred Insurance Company, Palisades Property and Casualty Insurance Company, and Rider Insurance Company. Each underwriting and managed insurance company is a separate legal entity that is financially responsible only for its own insurance products. Actual coverage is subject to the language of the policies as issued by each separate company. Some discounts, coverages, payment plans, features and benefits are not available in all states and companies. PA RESIDENTS: WE RESERVE THE RIGHT TO REFUSE TO QUOTE ANY INDIVIDUAL A PREMIUM RATE FOR THE INSURANCE ADVERTISED HEREIN.