Left Brake light of a van parked parallel to a row of vans

Understanding the Commercial Auto Claims Process

If you need to report a claim, you may do so online or click on your state for contact information:

Our business is to keep your business running. That’s why we work to resolve your claim as quickly as possible. Here’s what to expect:

Claim Assignment

After you submit your claim, we will assign a personal representative to walk you through your coverage and answer any questions you may have.

Damage Inspection

You’ll have damage to your vehicle inspected in a timely manner after we receive your claim. We offer convenient repair options, which may apply depending on the coverage you have. Our Crashbusters® vans can come to your business or any other location convenient for you*, and may be able to issue a payment on the spot.

Or, if you’d like us to handle the repair process for you, our Door to Door Valet Claim Service® will have your car or light truck delivered to the repair shop and then returned to you when the repairs are completed.


If you’re a customer in Massachusetts or Connecticut, you may track your claim online. You’ll need your policy number, federal identification number, company name and zip code to get started.

New Jersey customers may keep tabs on a claim by calling 800-437-3535.

Depending on the claim service you choose, we’ll either pay the repair shop directly or give you a check for the insured damages, less your deductible. Either way, you’ll be back on the road in no time with our prompt and efficient claim service.

If you need any additional information about the commercial auto claims process, please contact us.

*Crashbusters® mobile claims service is available in the states where Plymouth Rock provides auto insurance and may be subject to availability.