When contacting Plymouth Rock about a claim, please be ready to provide your name and address, names and addresses of any witnesses or injured parties, general loss information, and your Plymouth Rock policy number (if available).
Contact your Claims representative or call one of the following numbers immediately:
Not sure which number is right for you? Visit Contact Us and we'll get you to the right person.
A police report is helpful in assisting with the reporting of a loss, but it is not mandatory. However, you may be required by law to report your accident to authorities. An accident can be reported with minimal information and a police report can be obtained later in the process.
If you are a policyholder and need to report a claim, please click here to report your claim online. If you are not a policyholder or you prefer to report your claim by phone, call (800) 437-3535.
If you are ever in an accident, follow these simple steps:
Any legal papers received should be forwarded to Plymouth Rock as soon as possible. Please contact your Claims Representative or visit Contact Us to find the claims telephone number for your location.
As a Plymouth Rock Assurance customer, you can select any repair shop you like to fix your vehicle. The only requirements are that in Massachusetts, the repair shop be registered, and in New Jersey, licensed. To find a repair shop near you, visit our Repair Shop Finder. If you select one of our referral shops, you will be entitled to the following;
The only out-of-pocket expense you will pay to repair the covered damage is your deductible. We guarantee the work fully for as long as you own or lease your car. Of course, you are free to select a registered auto repair shop that is not one of our referral shops. However, in that case, we will not guarantee the repairs.
If you purchased rental reimbursement coverage (also known as substitute transportation coverage) and elect not to take advantage of our Door to Door Valet Claim Service® we'll help you arrange for a rental car while your vehicle is being repaired.
Even if you don't have this coverage, we'll still be happy to arrange a rental delivery (the rental will be billed directly to you). Just contact your Plymouth Rock Claims representative. Visit Contact Us to find the correct Claims number for your location.
If you are insured with us and you or any of your passengers are injured in an accident, it is very important that you contact us immediately. Visit Contact Us to find the correct claims number for your location.
Plymouth Rock offers you choices when you have an accident. We can send an auto claims adjuster to your home, to your office, or to wherever your car is towed to appraise the damage. In most cases, we can even write you a check on the spot. Or, if you prefer, you can bring your vehicle to one of the Plymouth Rock participating Repair Shops for an estimate. If you decide to use the facility to complete the repairs, Plymouth Rock guarantees the quality of the repair for as long as you own or lease your car.
Towing and labor coverage is an optional coverage that is available for purchase. If you have purchased towing and labor coverage and your vehicle is disabled due to a mechanical problem, you can have it towed to a repair shop. We'll pick up the towing cost up to the amount of coverage you selected. Visit Contact Us to find the claims number for your location to set up a claim for reimbursement.
You can read more information about what happens if my car is a total loss by clicking here.
With Door to Door, getting your car fixed when you have a covered loss couldn't be easier. It's almost like having a personal valet. Just contact your assigned Claims Representative or visit Contact Us to find the claims number for your location. You won't have to leave your home or office, visit a repair shop, or find a rental car. It's our way of making the repair process as stress-free as possible.
If you choose to use Door to Door for your covered loss, we will provide you with a list of nearby Door to Door auto repair shops. We'll pick up your damaged car or truck and have it towed to the shop you select. If you have rental reimbursement coverage, we'll arrange to have a rental vehicle delivered to you. Even if you don't have this coverage, we'll still be happy to arrange a rental vehicle delivery. The rental will be billed directly to you.
Finally, when your car or truck is repaired, we'll deliver it to your home or office, pick up the rental vehicle, and return it for you.
If you have a total loss you can find out more information by clicking here.
A chipped, cracked, or broken windshield or window is potentially dangerous, and should be repaired or replaced right away.
If you purchased comprehensive coverage, Plymouth Rock's GLASSCARE® program will repair or replace any glass damage to your car. Just call 844-346-1226. We'll help you schedule an appointment at a high-quality glass shop or arrange to have a mobile repair van come to you.
If you are a policyholder or agent you may you may click here to report your claim online. If you prefer to report your claim by phone, please review the following list of numbers to find the one that is right for you.
Not sure which number is right for you? Visit Contact Us and we'll get you to the right person. Please have the following information available:
You should retain all damaged property until your Claims representative has inspected the items or has given you instructions to discard the property.
Public adjusters are not Plymouth Rock employees, nor are they assigned to your claim by Plymouth Rock. While hiring a public adjuster is a personal choice, there are several things to consider before you do.