Tracking an Auto or Home Claim


After you’ve submitted your claim to Plymouth Rock Assurance, it’s easy to keep track of how things are progressing. We’ll make sure that you’re up to date every step of the way.

Checking the Status of an Auto Claim

You’ll always know what’s happening with your Plymouth Rock auto insurance claim. Track your claim with one of these options:

Online
No matter what time of day or night, when you log into your account, you can access details about your claim, including payments Plymouth Rock has made and the name and contact information of your claim representative.

Don’t have an account yet? Sign up in just a few easy steps.

Over the phone
When you file a claim, you are automatically assigned to a personal claim representative, who will be your primary resource throughout the entire claim process. Your claim representative will be available to assist with questions you may have.

If you do not know the name of your claim representative, just give us a call. We’ll connect you directly to them:

  • 617-951-1000 for Massachusetts and Connecticut customers
  • 800-932-6288 for New Hampshire customers
  • 800-437-3535 for New Jersey customers

Checking a Home Claim

Plymouth Rock Assurance customers can access their claim information anytime, anywhere.

Online
Tracking your claim is easy when you use your eServices account. Simply sign in to view key details, including the claim status, payments we’ve made and the name of the adjuster assigned to your claim.

If you don’t have an account, it’s easy to sign up.

Over the phone
When you report a home loss, you will be assigned to a dedicated claim representative who will guide you through the entire process. If at any point you have questions or concerns, you can call your representative for assistance.

If you do not know who your claim representative is, just give us a call. We’ll connect you directly:

  • 866-322-2442 for Massachusetts and Connecticut customers*
  • 800-932-6288 for New Hampshire customers
  • 800-437-3535 for New Jersey customers

If you need any additional information about tracking your auto or home claim, please contact us.

*The phone number provided for Massachusetts and Connecticut home insurance customers is for our affiliate, Bunker Hill Insurance, a separate company.  

Plymouth Rock Assurance does not issue Massachusetts or Connecticut home insurance policies. Home insurance for those states is written by our affiliate, Bunker Hill Insurance, a separate company. Each company is financially responsible only for its own insurance products. Actual coverage is subject to the policy as issued by each separate company. See the Bunker Hill Insurance website for more details.