A woman in a red shirt running her hand alongside a vehicle to assess the damage for a claims report

Tracking an Auto or Home Claim


After you’ve submitted your claim to Plymouth Rock Assurance, it’s easy to keep track of how things are progressing. We’ll make sure that you’re up to date every step of the way.

Checking the Status of an Auto Claim

You’ll always know what’s happening with your Plymouth Rock auto insurance claim. Track your claim with one of these options:

No matter what time of day or night, when you log into your account, you can access details about your claim, including payments Plymouth Rock has made and the name and contact information of your claim representative.

Don't have an account yet? Sign up in just a few easy steps.

Over the phone
When you file a claim, you are automatically assigned to a personal claim representative, who will be your primary resource throughout the entire claim process. Your claim representative will be available to assist with questions you may have.

If you do not know the name of your claim representative, just give us a call. We'll connect you directly to them:

Checking a Home Claim

Plymouth Rock Assurance customers can access their claim information anytime, anywhere.

Tracking your claim is easy when you use your eServices account. Simply sign in to view key details, including the claim status, payments we've made and the name of the adjuster assigned to your claim.

If you don't have an account, it's easy to sign up.

Over the phone
When you report a home loss, you will be assigned to a dedicated claim representative who will guide you through the entire process. If at any point you have questions or concerns, you can call your representative for assistance.

If you do not know who your claim representative is, just give us a call. We'll connect you directly:

If you need any additional information about tracking your auto or home claim, please contact us.

*The phone number provided for Massachusetts and Connecticut home insurance customers is for our affiliate, Bunker Hill Insurance, a separate company.  

Plymouth Rock Assurance® and Plymouth Rock® are brand names and service marks used by separate companies that write and manage property and casualty insurance in multiple states. In Connecticut and Massachusetts, homeowners insurance is underwritten by Bunker Hill Insurance Company. Each company is a separate legal entity that is financially responsible only for its own insurance products. Actual coverage is subject to the language of the policies as issued by each separate company. Some discounts, coverages, payment plans, features and benefits are not available in all states and companies.