hand holding phone taking photo of damaged car

CarPics℠ Photo Appraisals

You take the pics… We’ll send the estimate!

Getting into a car accident is stressful and time consuming; filing your claim should be easy. If your vehicle is damaged and you need to submit a claim, you can take advantage of CarPics – our photo appraisal tool designed to simplify the claims process.



Convenience Right From Your Smartphone

CarPics makes appraisals quick and easy, eliminating the need to schedule a claims inspection*. Simply snap and submit photos right from your smartphone, and get your estimate within hours. You may even get paid that very same day. How’s that for easy?

How It Works

Go from claim to estimate in just four easy steps:

  1. Report your claim.
  2. If deemed eligible**, you will receive the option to get a link to the CarPics web app via text message.
  3. Click on the link and you’ll be walked through the process of taking and submitting photos of your vehicle.
  4. Once you submit your photos, our claims department will take over and complete the estimate.

It's really that simple! No scheduling, no waiting, no hassle… and more time for you to focus on what really matters.

*Due to state regulations, we’ll schedule a follow-up personal inspection with Massachusetts customers if the damage appraisal is $1,500 or greater after the deductible.

**Vehicle must be drivable after the accident to qualify.