What To Do If Your Car Is A Total Loss - Plymouth Rock in New Jersey

If you have been informed that the vehicle that you have insured with Plymouth Rock is a total loss as a result of a covered loss, there are certain steps we will help you through to ensure your claim is resolved as soon as possible.

First, you will need to provide authorization to the repair shop or towing service so we can move your vehicle to a secure storage facility. Please leave a key with the vehicle. If a key is not with the vehicle, please let us know so that we can assist you. If you have additional keys, please locate them and let your Total Loss Specialist know.

You should remove your personal belongings and license plates from the vehicle. If you need assistance, we will be happy to help.

Next, if you have the title to the vehicle, you will want to locate it. If you are financing or leasing the vehicle, gather the account and contact information of the financing or leasing company. If applicable, inform the financing or leasing company that you have an insurance total loss vehicle claim. Please give them authorization to discuss your account with us so that we may obtain the title and loan or lease payoff information. You should continue to make any payments until they inform you otherwise.

Finally, complete and return the paperwork from your Total Loss Specialist. Of course, if you have any questions along the way, we are here to help.

How to Handle a Total Loss Title

If you have the title to the vehicle and are the only owner listed on the title:

If you have the title to the vehicle and there is a second owner listed on the title:

If the vehicle is being financed and you are the only owner listed on the title:

If the vehicle is being financed and there is a second owner on the title:

If the vehicle is being leased:

  • You will not have a title, and therefore need to take no action. The lienholder will send us the title directly.

If you have any questions about total loss car claim steps, please speak with your Total Loss Specialist or Contact Us.