COVID-19 Information

COVID-19 Information and Resources

As always, we offer self-service tools that let customers safely and conveniently manage their policies 24/7, from any device, such as:

If you are a Plymouth Rock customer facing financial hardship due to COVID-19 that may impact your ability to pay your premium, contact us to discuss how we can help.

04/10/20

Relief for Our Auto and Home Customers

We understand that nearly everyone is facing challenges due to the coronavirus pandemic. As someone who’s entrusted Plymouth Rock to keep you and your loved ones safe, you should know that we want to do what we can to help you by providing financial assistance during this time.

As we work together to slow the spread of COVID-19, most of us are driving less and many are facing financial hardship. We want to let you know that relief is on the way.

Plymouth Rock Is Here.

Today, we announced that effective April 1, 2020 we will provide relief for personal insurance customers affected by the COVID-19 pandemic, subject to regulatory approval. Relief will continue until each state’s current stay-at-home orders are lifted.

Plymouth Rock plans to offer the following relief to our customers:

  • Personal Auto insurance customers will receive a 25% premium credit on Liability and Personal Injury Protection Coverages. An automatic credit will be applied to affected customers’ policies. No further action is required.
  • We are introducing our “pay it forward” option, which gives anyone who wishes the ability to donate their personal auto insurance premium credit to a non-profit that is providing relief for those hit hardest by COVID-19. Premium credits can be donated by calling 800-396-0919. For a list of non-profits, including AARP Foundation, United Way Worldwide’s COVID-19 Community Response and Recovery Fund and more, as well as more information on donating premium credits, click to Pay it Forward.

     
  • Any health care worker who is an auto insurance customer and is involved in an accident while driving to or from work, or in the line of duty, will not have to pay their comprehensive and collision deductible.
  • For our homeowner customers, Plymouth Rock will apply its Additional Living Expense Coverage to any health care worker who is required by illness or job requirements caused by COVID-19 to temporarily reside somewhere other than their primary residence. This coverage would be available when payment for these expenses is not provided by the health worker’s employer or another source.*
  • Continuation of our payment flexibility, including waiving of late fees and a 60-day grace period (longer in some states), holds on cancellations and non-renewals for non-payment, per state guidelines.

Rest Assured

If you are facing financial difficulty due to COVID-19 that may impact your ability to pay your premium, contact us to discuss how we can help. We hope these steps provide some real relief during these difficult times. Thank you for being a valued Plymouth Rock customer, and please stay safe.

More than just insurance. Plymouth Rock Assurance.

Learn more about our relief plan in our Customer Relief Plan FAQs.

*The policyholder is responsible for submitting proof of their involvement in fighting this pandemic at time of claim. Receipts for the incurred additional living expenses must be submitted at time of claim. Maximum coverage provided per day is $150 for up to 30 days per policy term. Other policy terms and limits apply.

03/15/20

Plymouth Rock’s Commitment to Safety as We Navigate Through COVID-19

As the COVID-19 pandemic continues to make headlines and impact so many lives across the globe, our hearts go out to those who’ve been affected. The safety of our customers, employees, agents and communities remains our top priority while we navigate through this unique set of challenges.

We’re Here for You

During this time, Plymouth Rock remains committed to providing the outstanding care our customers have come to expect. We are monitoring this evolving situation around the clock, and we will take appropriate actions based on guidance from public officials as needed.

While we can’t control what the future holds, we are taking the threat of COVID-19 very seriously. If you are a Plymouth Rock customer facing financial difficulty due to COVID-19 that may impact your ability to pay your premiums, we encourage you to contact us to discuss how we can help.

24/7 Convenience

As always, our customers can rely on a wide array of self-service tools that make it convenient, easy – and safe – to manage their insurance 24/7, from any device, including:

  • Manage Your Policy – Our online billing and service portal lets customers view policy information, balances, due dates, policy documents and more.
  • Online Claim Reporting – Customers can report a claim from anywhere, anytime and on any device.
  • CarPicsSM – Our photo appraisal tool lets customers snap photos of their vehicle and send them to a claims representative in just a few minutes – eliminating the need to schedule an appraisal for eligible claims.
  • Electronic Funds Transfer (EFT) – This option adds ease of payment, streamlines claims payments and eliminates the need to wait for a claims check in the mail.

Rest Assured

At Plymouth Rock, the safety and well-being of our customers and employees come first. We’re working hard to minimize any disruptions as the situation develops. We have proven business continuity plans in place and are taking several precautions and preventative steps to maintain a healthy and safe work environment while continuing to provide the service our customers need and deserve.