General Company FAQs

This page contains Frequently Asked Questions (FAQs) we have received from customers around auto insurance, home insurance and billing.

General

1. How do I find a Plymouth Rock agent?

Local Plymouth Rock agents are here with expert advice to help you make all the right decisions.  Learn more about the benefits of working with our agents, or find a local agent to save on insurance coverage.

BackToTop

2. I am speech or hearing impaired. Do you have a TDD?

Yes. Please dial 1.800.453.3022 for service.

BackToTop

Billing

1. Can I manage my insurance policy online?

Yes. You can manage your policy online with eServices. Following enrollment, you can pay bills, track your claims and access other important policy information online. If you aren’t already enrolled in eServices, sign up today.

BackToTop

2. Does Plymouth Rock offer services to manage my account online?

Yes. Plymouth Rock’s eServices are designed to make your life easier by letting you manage your policy when and where you want. When you enroll in eServices, you can pay your bill, track your claim, and view important policy information, among other things.

Not yet enrolled in eServices? It’s easy! Sign up today.

BackToTop

3. How can I pay my insurance premium?

There are several convenient ways for you to pay your insurance bills. Whether you prefer making a payment over the phone or in-person, we offer a variety of payment methods:

  • Online 24/7 using eServices
  • Online 24/7 using QuickPay
  • Online 24/7 via email if you sign up for paperless billing with eDocuments (not available for Palisades homeowners policies)
  • By phone 24/7 using our automated phone system
  • By mail to the appropriate mailing address 
  • By visiting your agent’s office

BackToTop

4. How do I know if Plymouth Rock received my payment?

You can verify our receipt of your payment anytime online by enrolling in eServices or by simply calling our 24-hour, toll-free automated telephone payment services . Be sure you have your policy number on hand.

You can also call our Customer Solutions team during normal office hours.  See Contact Us for the appropriate telephone number.

BackToTop

5. How do I make a payment on my car or homeowners insurance?

There are several convenient ways for you to pay your insurance bills. Whether you prefer making a payment over the phone or in-person, we offer a variety of payment methods:

  • Online 24/7 using eServices
  • Online 24/7 using QuickPay
  • Online 24/7 via email if you sign up for paperless billing with eDocuments (not available for Palisades homeowners policies)
  • By phone 24/7 using our automated phone system
  • By mail to the appropriate mailing address 

BackToTop

6. I received a notice of cancellation, what should I do?

If you have received a notice of cancellation, please contact your agent or our Customer Solutions team. Both can review your policy status and answer any questions.

 

 

BackToTop

7. What are my options for payment plans?

We offer you the flexibility of paying your policy in full or in monthly installments. To discuss your options or change your plan, please contact your agent or Customer Service.

We accept checks, Visa, Mastercard, or Discover credit cards.

BackToTop

8. What discounts are available to me?

Plymouth Rock offers a variety of discounts that can help lower your insurance premium. From individual discounts to group member discounts, there are many opportunities to save money. Speak to your agent or Contact Us to find out which discounts you may qualify for.

BackToTop

9. What is the PLIGA charge indicated on my bill? (NJ - only)

The New Jersey Property-Liability Insurance Guaranty Association (PLIGA) is a New Jersey state regulation that establishes a pool of money to pay claims of insolvent insurance companies. All car insurance companies in New Jersey are required to be a member of PLIGA and contribute funds for its operation.

BackToTop

10. What payment options do you accept?

We accept checks, Visa, Mastercard, or Discover credit cards. Speak to your agent or Contact Us if you have any questions about making a payment.

 

BackToTop

11. Who can help me understand the insurance bill I received?

Your Plymouth Rock agent can help you understand your insurance bill and answer any questions you might have about your policy. Or, you may Contact Us for assistance.

 

BackToTop

12. Why did I receive a late fee?

If your insurance invoice indicates that a late fee was attached to your policy, our records indicate that your insurance premium was received by Plymouth Rock after the due date or the payment we received did not fully satisfy the amount billed.

BackToTop

13. Why did I receive a Statutory Notice of Cancellation?

If you received a Statutory Notice of Cancellation, your insurance premium payment was received after the due date or the payment we received did not fully satisfy the amount we billed you. Your Plymouth Rock agent or our Customer Service team is the best source for information about your policy.

BackToTop

14. Why did my premium change?

Your premium could change for many reasons. For example, your driving record could change or there was a rate revision.  Your Plymouth Rock agent or our Customer Solutions  team is your best sources of information about your policy.

BackToTop

15. Why is there a fee associated with paying my bill?

If you choose to pay in installments, there is no fee for your first payment; however, there is a fee associated with each of the remaining installments.

BackToTop

Auto

1. I am driving to Canada, how do I obtain a Canadian ID card?

Please call Contact Us and a service specialist will be happy to assist you. 

BackToTop

Home

1. I do not qualify for standard automobile insurance. Whom can I contact to obtain coverage? (NJ Only)

NJPAIP Auto Insurance

BackToTop