Richard Adam

Vice President and Chief Claims Officer

Rick has over 30 years of experience with three property and casualty companies. He has managed claim operations in other parts of the country and now directs Plymouth Rock's Claim Services in New Jersey. Rick is responsible for 400 employees located in five offices servicing both auto and homeowner claims. The department handles over 80,000 claims per year and maintains 24-hour service.

Rick has worked closely with both McKinsey & Company and with Accentra Consulting on claim-specific solutions to loss and expense issues. He has led claims process re-engineering initiatives, specializing in triaging claims by complexity to deliver customers faster service at lower costs. He also has managed the delivery of claim services to customers during large catastrophes, including hurricanes, tornadoes and wildfires. Under his stewardship, Plymouth Rock's claim operations have used specialization to gain competitive advantages and lower costs.

Rick is the first recipient of the New Jersey Special Investigators Association (NJSIA) “Claim Executive Award,” which was initiated in 2010. He also received the Prudential Chairman’s Award for Excellence for Innovation in 2000 in recognition of his involvement on a team that designed a fully functional mobile catastrophe unit.

Rick is a graduate of Rutgers University in New Jersey. He uses his Ford F-150 pickup truck to get to remote off-road fly fishing locations.