Terms and Conditions for Receiving Plymouth Rock Text Alerts

In order to receive Plymouth Rock Text Alerts (“alerts”) from a Plymouth Rock underwriting company* (“we” or “us”) via text message to your cell phone or other mobile communications device you agree to the following terms and conditions:

Amendments to these Terms and Conditions

We may amend these terms and conditions at any time. You agree to accept our future amendments to these terms and conditions unless and until you notify us that you would like to stop receiving alerts from us. You may view the then-current terms and conditions, by visiting www.plymouthrock.com/mobileterms. All changes and amendments to these terms and conditions shall become controlling when posted.

These terms and conditions were last amended on Wednesday, August 29, 2018.

Nature of Plymouth Rock Alerts

All alerts that we send you will be sent for informational purposes and on a “courtesy” basis only. No language in any alert will be deemed or interpreted to modify, alter, amend or waive any provision contained in any legal document between us.

An alert may notify you of a transaction with us (for instance, our issuance of a bill, our receipt of a payment, our issuance of a cancellation notice or an endorsement). In those instances, the language contained in the alert is for informational purposes only and shall in no way be deemed to modify, alter or amend the underlying document(s) that effects the transaction in question, such as the terms of your policy or the information included in our invoices, endorsements, or cancellation notice. Such transactional documents will be sent to you by U.S. Mail, or in some cases by email if you have signed up for electronic delivery of documents.

We shall not be responsible for or bound by any errors contained in any alerts. For example, if we erroneously send you an alert indicating that we received a payment from you, you may not rely on that mistaken message to avoid responsibility to pay an amount that you owe us that we did not actually receive. Similarly, we shall have no liability in the event that you fail to receive, open, or review an alert for any reason. Lastly, receipt of an alert does not mean your policy is in effect or in good standing. It is possible alerts may continue after a policy cancels or expires in some cases, unless you explicitly request for alerts to cease.

Discontinuation of Alerts

We reserve the right to stop sending you alerts at any time and for any reason. If we stop sending you alerts we will make a good faith effort to notify you of service cancelation.

If at any time you reply, START to re-subscribe to this service you consent to receiving texts and agree to re-accept the terms and conditions of this service for which you accepted when you originally subscribed.

Limited Liability

We are not liable for any loss or damage that may result from:

  • Your failure to comply with these terms and conditions,
  • Your reliance on the content of the alerts, as opposed to the language set forth in your insurance policy or other transactional documents to which such alerts refer,
  • Problems or technical failures with your equipment,
  • Any errors or delays in communication or transmission lines,
  • Our failure to send an alert to you, or to send one to you on a timely basis,
  • Any errors of a factual nature contained in any alert, or
  • Any occurrence beyond our reasonable control.

Your Consent

You consent to us sending you “transactional” text messages (that is, messages directly related to your policy) to your cell phone or other mobile communications device. Texts may be made using an automated telephone dialing system. Your consent to receive texts is not required as a condition to purchase any goods or services.

You may revoke your consent to receive text messages at any time. To do so, all you have to do is reply to any text message we send you include the message “STOP” (not case sensitive). We will send you a confirmation message shortly after receipt of your request. If you unsubscribe, we will stop sending you text messages within a reasonable time.


We will not charge you any fees for sending you text messages; however standard message and data rates may apply. We are not responsible for any such charges (including, without limitation, any such charges that you may incur during the period of time, not to exceed ten business days, after you have unsubscribed but before we have actually stopped sending you such messages). You are responsible for contacting your cell phone carrier or other mobile communications company to determine what charges they may assess for receiving text messages from us.


To receive text messages from us you must have a text-enabled mobile phone that can receive text messages and you must use a mobile service provider that supports receipt of text messages from Plymouth Rock. You must also have short codes enabled. The use of short codes may be blocked by your mobile service provider or per your request. You may want to contact your mobile service provider to determine whether your mobile device or cell phone is text-enabled and whether short codes have been blocked. “Short codes” are special phone numbers, usually five digits long that are used to send text messages from mobile phones.

To receive text billing alerts, you must enroll by providing your mobile phone number after submitting a payment on our website, https://es.plymouthrock.com/qpay/.You may register only one mobile phone number per policy number.

Contacting Us

If you need to contact us for assistance related to your receipt of text messages from us, please visit www.plymouthrock.com/contact-us.

For any other questions or comments you may have (other than requests to stop sending you text messages), we do not accept incoming text messages. If you need to reach us, you can do so by calling or emailing us. Our contact information is available at www.plymouthrock.com/contact-us.

Change of Telephone Number

If your mobile phone number changes, you must un-enroll by texting, “STOP”, then re-enroll with the new number after submitting a payment on our website, https://es.plymouthrock.com/qpay/. If you need to reach us, you can do so by calling or emailing us. Our contact information is available at www.plymouthrock.com/contact-us.

*”Plymouth Rock” and “Plymouth Rock Assurance” are marketing names used by a group of separate companies that write and manage property and casualty insurance in multiple states. Plymouth Rock underwriting companies include Plymouth Rock Assurance Corporation, Bunker Hill Insurance Company, Bunker Hill Insurance Casualty Company, Bunker Hill Preferred Insurance Company, Bunker Hill Property Insurance Company, Bunker Hill Security Insurance Company, Pilgrim Insurance Company, Mt. Washington Assurance Corporation, Palisades Safety and Insurance Association, Palisades Insurance Company, Palisades Property and Casualty Insurance Company, High Point Preferred Insurance Company, High Point Safety and Insurance Company, High Point Property and Casualty Insurance Company, Twin Lights Insurance Company, Teachers Auto Insurance Company of New Jersey, and 21st Century National Insurance Company.