Contact Us

To Manage Your Policy Online Click Here 
Call for a quote: 855-993-4470

Customer Service

Massachusetts

I purchased an insurance policy through Plymouth Rock in Massachusetts.
Phone: 866-353-6292
Email: eservice@plymouthrock.com

New Jersey

I purchased my policy directly through Plymouth Rock or through a Prudential Financial Professional in New Jersey.
Phone: 800-437-5556
Email: customercarenj@plymouthrock.com

I purchased my policy through an Independent Agent in New Jersey.
Phone: 877-725-6423
Email: nice@plymouthrock.com

I am a New Jersey Teachers' Insurance customer.
Phone: 866-658-3224
Email: teachers@plymouthrock.com

Connecticut

I purchased an insurance policy through Plymouth Rock in Connecticut.
Phone: 866-591-5545
Email: eservice@plymouthrock.com

New Hampshire

I purchased an Auto or Home insurance policy through Plymouth Rock in New Hampshire.
Phone: 800-979-6288
Email: eservice@plymouthrock.com

I purchased an Umbrella insurance policy through Plymouth Rock in New Hampshire.
Phone: 866-788-8627
Email: eservice@plymouthrock.com

Claims Service

To Report a Claim Online Click Here

Massachusetts and Connecticut

Report a claim 24/7
Phone: 888‑324‑1620
For information about an existing claim:
Phone: 617-951-1000
Fax: 617-951-1624

New Hampshire

Report a claim 24/7
Phone: 800-932-6288
Local: 603-224-6288
Fax: 603-224-4610

New Jersey

Report a claim 24/7
Phone: 800‑437‑3535

Submit claim documents:
Plymouth Rock Claims Department
PO Box 902
Lincroft, NJ 07738-0902

Submit medical bills:
Plymouth Rock Medical Claims
PO Box 900
Lincroft, NJ 07738-0900

Submit tow & glass claim bills:
Plymouth Rock Claims Department
PO Box 920
Lincroft, NJ 07738-0920

Roadside Assistance

New Jersey Teachers' Insurance Roadside Assistance is available to all Teachers' Insurance customers: 888‑676‑5449

Plymouth Rock New Jersey Roadside Assistance is available to customers who have purchased the Assurance Preferred Package or the Assurance Premier Package: 855‑513‑5174

Massachusetts, Connecticut and New Hampshire Roadside Assistance is available to customers who have purchased the Assurance Premier Package: 855‑513‑5174

Payments

Massachusetts and Connecticut

Plymouth Rock Assurance Payment Processing Center
PO Box 55933
Boston, MA 02205-5933

New Hampshire

Mt. Washington Assurance Corporation
PO Box 55937-5937
Boston, MA 02205

New Jersey

Please use the prepaid envelope or address your envelope according to your invoice.

Make a payment through QuickPay.

Make a payment through Manage Your Policy (registration required)

Pay by phone: See customer service numbers above. 

Media Inquiries

New England: bbaker@plymouthrock.com
New Jersey: mbuck@plymouthrock.com