Contact Us
To Manage Your Policy Online Click Here
Customer Service
Massachusetts
I purchased an insurance policy through Plymouth Rock in Massachusetts.
Automobile: 866-353-6292
Email: eservice@plymouthrock.com
Homeowners: 844-208-1935
Email: rockcare@plymouthrock.com
New Jersey
I purchased my policy directly through Plymouth Rock or through a Prudential Financial Professional in New Jersey.
Phone: 800-437-5556
Email: customercarenj@plymouthrock.com
I purchased my policy through an Independent Agent in New Jersey.
Phone: 877-725-6423
Email: nice@plymouthrock.com
I am a New Jersey Teachers' Insurance customer.
Phone: 866-658-3224
Email: teachers@plymouthrock.com
Connecticut
I purchased my Auto insurance policy through Plymouth Rock or through a Prudential Financial Professional in Connecticut.
Phone: 844-748-8856
Email: rockcare@plymouthrock.com
I purchased my Auto policy through an Independent Agent in Connecticut.
Phone: 866-591-5545
Email: eservice@plymouthrock.com
I am a Home insurance policy customer in Connecticut.
Phone: 844-208-1935
Email: rockcare@plymouthrock.com
New Hampshire
I purchased an Auto insurance policy through Plymouth Rock in New Hampshire.
Phone: 800-979-6288
Email: eservice@plymouthrock.com
I purchased an Umbrella insurance policy through Plymouth Rock in New Hampshire.
Phone: 800-979-6288
Email: eservice@plymouthrock.com
I am a Home insurance policy customer in New Hampshire.
Phone: 844-208-1935
Email: homeinfo@plymouthrock.com
Pennsylvania
I purchased my Auto policy directly through Plymouth Rock or through a Prudential Financial Professional in Pennsylvania.
Phone: 844-748-8856
Email: rockcare@plymouthrock.com
I purchased my Auto policy through an Independent Agent in Pennsylvania.
Phone: 877-725-6423
Email: nice@plymouthrock.com
I am a Home insurance policy customer in Pennsylvania.
Phone: 844-208-1935
Email: homeinfo@plymouthrock.com
New York
I purchased my Auto policy directly through Plymouth Rock or through a Prudential Financial Professional in New York.
Phone: 844-748-8856
Email:rockcare@plymouthrock.com
I purchased my Auto policy through an Independent Agent in New York.
Phone: 844-208-1932
Email: eservice@plymouthrock.com
I am a Home insurance policy customer in New York.
Phone: 844-208-1935
Email: homeinfo@plymouthrock.com
Notice of Protections for Victims of Domestic Violence
Claims Service
To Report a Claim Online Click Here
Massachusetts and Connecticut
Report a claim 24/7
Phone: 888‑324‑1620
For information about an existing claim:
Automobile: 617-951-1000
Fax: 617-951-1624
Homeowners: 844-208-1936
New Hampshire
Report a claim 24/7
Phone: 800-932-6288
Local: 603-224-6288
Fax: 603-224-4610
New Jersey and Pennsylvania
Report a claim 24/7
Phone: 800‑437‑3535
Submit claim documents:
Plymouth Rock Claims Department
PO Box 902
Lincroft, NJ 07738-0902
Submit medical bills:
Plymouth Rock Medical Claims
PO Box 900
Lincroft, NJ 07738-0900
Submit tow & glass claim bills:
Plymouth Rock Claims Department
PO Box 920
Lincroft, NJ 07738-0920
New York
Phone: 844-208-1933
Email: NYClaims@plymouthrock.com
Roadside Assistance
New Jersey Teachers' Insurance Roadside Assistance is available to all Teachers' Insurance customers: 888‑676‑5449
Plymouth Rock New Jersey, Connecticut and Pennsylvania Roadside Assistance is available to customers who have purchased the Assurance Preferred Package or the Assurance Premier Package: 855‑513‑5174
Massachusetts and New Hampshire Roadside Assistance is available to customers who have purchased the Assurance Premier Package: 855‑513‑5174
New York - I am a Plymouth Rock customer in New York. Phone: 855‑513‑5174
Payments
Connecticut
I purchased my policy through an Independent Agent
Plymouth Rock Assurance Payment Processing Center
PO Box 55933
Boston, MA 02205-5933
I purchased my policy directly through Plymouth Rock or through a Prudential Financial Professional
Plymouth Rock HP-PA
PO Box 55877
Boston, MA 02205-5877
Massachusetts
Plymouth Rock Assurance Payment Processing Center
PO Box 55933
Boston, MA 02205-5933
New Hampshire
Mt. Washington Assurance Corporation
PO Box 55937-5937
Boston, MA 02205
New Jersey
Please use the prepaid envelope or address your envelope according to your invoice.
New York
I purchased my policy through an Independent Agent
Plymouth Rock NY
PO BOX 55940
Boston, MA 02205-5940
I purchased my policy directly through Plymouth Rock or through a Prudential Financial
Professional
Plymouth Rock HP-PA
PO Box 55877
Boston, MA 02205-5877
Pennsylvania
Plymouth Rock HP-PA
PO Box 55877
Boston, MA 02205-5877
All States
Make a payment through QuickPay.
Make a payment through Manage Your Policy (registration required)
Pay by phone: See customer service numbers above.
Media Inquiries
Contact: bbaker@plymouthrock.com
