A woman in a red shirt running her hand alongside a vehicle to assess the damage for a claims report

How Do I File an Auto Insurance Claim in Massachusetts?

If you or a loved one has the misfortune of being involved in a car accident, the first thing you should do is check for injuries. There is absolutely nothing more important than the health, safety and well-being of you and your family. If you're injured or concerned about possible injuries, stop what you're doing and contact either an ambulance or your primary care physician (depending on the severity) immediately. Next, contact the police and ask them if an officer should be present.

Once your well-being is taken care of, you'll want to obtain the following information.


From The Other Driver:

  • Name
  • Address
  • Phone number
  • Vehicle owner information, if different
  • Vehicle information, including the year, make, model, color, plate number, insurance carrier, policy number
  • Passenger names, if any
  • Any injuries claimed at scene


From Any Witnesses:

  • Name
  • Address
  • Phone number


When safe to do so, we also ask that you take photos of the accident scene and the vehicles involved, as they may assist us with resolving your claim.

Finally, you'll want to complete a Massachusetts auto insurance claim report. Don't worry; things happen – we totally understand. Because of that, we've made the process of filing a claim as simple as possible:

  • Use this link to report your claim online.
  • You can also call us at 844-346-1225.


Commercial Auto Claims in Massachusetts

In Massachusetts, the process of filing a commercial auto claim is different than the process for your own personal vehicle in a number of important ways. Whether you've already filed your commercial auto claim or are about to, use this helpful document to find out more about what you can expect.

As always, if you have any additional questions about your car insurance claim that you'd like to see answered, or if there's absolutely anything we can do to help you navigate this unfortunate situation, don't hesitate to pick up the phone and contact us at Plymouth Rock today.

Call 855-993-4470, get a free quote online, or find a local independent agent to find out how to file an auto insurance claim in Massachusetts. For more information, visit our Contact Us page.