Home and Car Insurance Claims - Prudential Financial Professionals

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Home & Car Insurance Claims and Your Prudential Financial Professional

Dealing with a home or car insurance claim can be a nerve-racking experience - especially if you're doing it for the first time. Your Prudential Financial Professional can help you file your claim, track it, follow up, and answer any questions you have about the process.

Filing a Home or Auto Insurance Claim

If you have a Plymouth Rock Assurance home or auto policy and need to report a claim, your Prudential Financial Professional can help make it easy. You can also initiate the claim process yourself.

To report your claim yourself, you can file it by phone, or online 24 hours a day. When you file a claim, you are assigned a personal claim representative who will be your go-to resource throughout the entire process and will assist you with any questions you have.

Tracking a Claim

Once you have filed your claim with Plymouth Rock, you can track its progress by contacting your claim representative via phone or email. You can also log into your online account to keep tabs easily on your claim information. Through your account, you can access details about your claim, including any payments that have been made to you, and find contact information for your claim representative.

Finding an Auto Repair Shop

We know that dealing with auto damage can be a stressful time. To make this process as easy as possible for you, Plymouth Rock offers a selection of Guaranteed Repair Shops. Plymouth Rock guarantees repair work done by these shops for as long as you own or lease your vehicle.

In addition to performing quality repairs, these shops can begin the work on your car without waiting for a Plymouth Rock appraiser to inspect your vehicle.

Door to Door Valet Claim Service®

A damaged car can be a huge inconvenience for someone with a busy schedule. To save time and worry, consider using Plymouth Rock's Door to Door Valet Claim Service. Plymouth Rock will coordinate the pickup of your car, transport it to the Guaranteed Repair Shop of your choice, and bring it back to you when it's done. We can even coordinate a rental car if you have rental coverage.

Door to Door Valet Claim Service is automatically included at no extra charge for all Plymouth Rock auto insurance customers who have comprehensive or collision coverage.

Car Watch Repair Monitoring Service

In addition to assisting you with finding a repair shop, New Jersey Prudential customers who have auto insurance through Plymouth Rock Assurance also benefit from our unique Car Watch repair monitoring service.

Other insurance companies stop working for you once they cut a check. Not Plymouth Rock. We proactively monitor the status of your repair to keep you informed. We'll check in with the repair facility throughout the process so you have an idea when to expect your car to be back to normal.