What Customers Say About Our Service and Insurance

Plymouth Rock Assurance customers often express their satisfaction with our outstanding level of customer service. In fact, we consistently receive high marks for customer and claims satisfaction. We don’t get all this praise by accident. We shoot for the “wow” factor with each and every interaction, and back it all up with our Pledge of Assurance customer service commitment.

What you’ll find below are 100% real insurance testimonials from actual customers. You can read about experiences they’ve had with our customer solutions team, our insurance rates, buying their policy, claims handling and online service. Take a peek — you’ll see why more than a half-million customers trust us for their insurance protection.

Claims Assistance and Testimonials

We could tell you why we think we offer the best auto insurance all day long—from the many ways you can save, to stress-free claims assistance, and more. But we’ll let our customers do that. Look at some of the testimonials below to see what customers are saying about Plymouth Rock.

I was so pleased with the immediate response by all of your employees! Being an elderly person, it was such a relief to have everything done so well! So easily-so fast! Thank you so much!

The service was outstanding. Staff was courteous, helpful, knowledgeable and able to explain my claim and benefits succinctly and clearly. On a sacale of 1-10 they were and 11. I continue to recommend friends and family switch to Plymouth Rock.

Wonderful people, knowledgeable, kind, caring a job well done.

The entire team did an amazing job from start to finish. I could not believe how smoothly and quickly everything was handled. It's nice to know that customer service still exists. Thank you!

Excellent customer service during the claims process. Impressive. I was a first-time insurance claimant and they walked me through the process & explained everything clearly & made things very easy for me.

I was very impressed and satisfied with the speed and knowledge of the representative and how they appeared to take a personal interest, and how smoothly everything took place.

Plymouth Rock is an excellent insurance company. Everything during this claim from start to finish was professionally handled. A job well done.

Awesome job! We are extremely pleased with the level of service we received. The car is repaired and back on the road. Thank you!

Your staff is exceptional. They handle their clients with care and comfort. Plymouth Rock should be proud of the staff they have to represent your company.

I can honestly say I was very pleased at the service I received. I have been with your company for many years and have always been satisfied with the people and have always been treated with kindness. I don't think there could be another company that would ever come close to Plymouth Rock! Thanks for being there!