A smiling Plymouth Rock customer with her car being worked on in the background by a mechanic

What Customers Say About Our Service and Insurance

Plymouth Rock Assurance customers often express their satisfaction with our outstanding level of customer service. In fact, we consistently receive high marks for customer and claims satisfaction. We don’t get all this praise by accident. We shoot for the “wow” factor with each and every interaction, and back it all up with our Pledge of Assurance customer service commitment.

What you’ll find below are 100% real insurance testimonials from actual customers. You can read about experiences they’ve had with our customer solutions team, our insurance rates, buying their policy, claims handling and online service. Take a peek — you’ll see why more than a half-million customers trust us for their insurance protection.

Claims Assistance and Testimonials

We could tell you why we think we offer the best auto insurance all day long—from the many ways you can save, to stress-free claims assistance, and more. But we’ll let our customers do that. Look at some of the testimonials below to see what customers are saying about Plymouth Rock.

Your service was efficient, timely and courteous. The representative reached me the very next day and was very helpful during a stressful period in my life.


The service we received was great! Having a new young driver it was a scary situation and the claims department handled everything and answered all our questions.

Your staff is wonderful! They made a very unpleasant situation very easy to deal with. Thank you.

The Plymouth Rock agent I dealt with was very supportive and extremely courteous. My claim was processed quickly and the overall service I received on my claim was excellent. Your company is outstanding.


Plymouth Rock has the best service. The entire staff should be commended. The staff always puts the clients first. Thank you!

I received excellent service. My issues were responded to promptly and any worries I had were alleviated. The claims adjuster was very pleasant and helpful.

Been very happy since signing on with Plymouth Rock, every situation I have encountered has been handled very professionally.

I was so pleased with the immediate and courteous response. Every person I spoke to was sympathetic and very informative. Thank you for the kindness and excellent service.

Our claim was processed quickly. The body shop did an amazing job and we are extremely pleased. Plymouth Rock is a wonderful company to have our backs! Thank you so much for the way you do business.

I was absolutely amazed at the speed that my claim was resolved. There are no words to express my thanks how everything was handled. Thank you, thank you!