A smiling Plymouth Rock customer with her car being worked on in the background by a mechanic

What Customers Say About Our Service and Insurance

Plymouth Rock Assurance customers often express their satisfaction with our outstanding level of customer service. In fact, we consistently receive high marks for customer and claims satisfaction. We don’t get all this praise by accident. We shoot for the “wow” factor with each and every interaction, and back it all up with our Pledge of Assurance customer service commitment.

What you’ll find below are 100% real insurance testimonials from actual customers. You can read about experiences they’ve had with our customer solutions team, our insurance rates, buying their policy, claims handling and online service. Take a peek — you’ll see why more than a half-million customers trust us for their insurance protection.

Claims Assistance and Testimonials

We could tell you why we think we offer the best auto insurance all day long—from the many ways you can save, to stress-free claims assistance, and more. But we’ll let our customers do that. Look at some of the testimonials below to see what customers are saying about Plymouth Rock.

"Great job on handling a stressful situation and understanding the needs of your customers."

The customer service reps are great. The personal, professional service is consistent and employees are knowledgeable.

Staff was very helpful and extremely patient and knowledgeable. This was my first fender bender and they walked me through everything.

I received prompt, timely service. Everyone was cooperative and professional throughout the entire process.

Very helpful staff. Very thorough. Quick to respond and to help. I was impressed and very grateful we could take care of our mold situation so quickly.

Overall, I was quite satisfied with the service I received for my claim. I was treated with respect and courtesy throughout the process. Whenever I left a message a rep returned my call promptly. 

Very professional and nice people. Keep up the good work. It feels good not to be just a number and get fast service from professional people who are trained in the right ways. Thank you Plymouth Rock.


Everything was handled in a professional and very pleasant manner.

Excellent service-courteous staff. Plymouth Rock made an unpleasant and difficult accident bearable. The staff and service was exceptional.

From the first phone call to the inspection of my car-everyone I talked to was pleasant and courteous. The adjuster answered all my questions on the repairs.